Design Team Harness NLP Business Techniques to Manage Major Changes in BT
Today’s workplace provides daunting
challenges and unique opportunities for individuals. To survive and ride
the wave of changing markets, technologies and customer requirements
managers needs to develop a wider set of skills, attitudes and
competences. An employee, Richard Cullen at BT set out on his personal
journey of transformation, a journey that has changed his outlook,
developed his confidence and expanded his job potential.
London -- BT is undergoing significant changes in search of best
practice, which also involves major adjustment and re-definition of many
off its staff roles. Its forward thinking approach to staff development
is key to overcoming some of these problems of change.
Richard Cullen is a Solution Design Consultant in a team providing
software solutions for large-scale BT projects. The most challenging is
that of updating the BT network and IT infrastructure. “At first, I
needed help to manage change from increased challenges and targets
within my own area,” says Richard. He approached PPI Business NLP, a
bespoke provider – as he believed that NLP could help him with personal
change and development.
BT sponsored Richard’s introduction to the NLP modular practitioner
course. The new skills he gained from this course helped him to deal
with difficult, emotional and complex situations in a relaxed and less
stressful way. In working in this way he gained the confidence to deal
with each new challenge faced by his department.
“In absorbing NLP techniques I felt empowered to take on anything; where
I’d lacked confidence, PPI’s business NLP training has given me the
tools for a positive approach to any issue; I’d be driving home on a
high,” says Richard. “I now control both how I choose to perceive a
situation and my emotional state.
Richard continued his studies, over a two-year period for accreditation
as a Master Practitioner choosing modules in leadership, executive
coaching and influence. In consultation with his management and keen to
pass on the benefits of NLP, he proposed to broaden his role by
providing coaching support to others– this was readily accepted.
Richard’s role has now evolved and fifty per cent of his time is devoted
to coaching, supporting around 50 Solution Design staff. His training
enabled him to assist his workmates to limit negativity and to take an
aware and objective view of interaction and negotiation.
“Initially, I saw NLP as a way of limiting errors during the massive
changes we were undergoing,” says Richard. “Surprisingly, despite my
technical background, I found my niche in helping colleagues overcome
barriers and achieve their potential - this is very satisfying. A
further benefit is that of helping them to develop a work-life balance.
BT’s investment in one person is paying dividends in effecting wider
change to meet its goals. And its effect on that one person has been
profound. Richard confirmed “NLP has made me aware of my internal
processes, thoughts and direction in life. I now no longer believe that
there’s anything I can’t do.”
About PPI Business NLP
PPI Business NLP was formed in 2000, by Michael Beale, who has 14 years
experience of sales, marketing and strategy development for BT, 3M and
ITT, plus 9 years as a retail buyer and merchandise controller for B&Q
and Argos. He has an advanced diploma in world-class marketing. He has
trained directly with the co-founders of NLP, Richard Bandler and John
Grinder.
Clients include include Abbey, Accenture, Argos, Barclays, BT, British
Aerospace, ODPM, The PM's Strategy Office and the main public services.
The company comprises a team of five trainers drawn from different areas
of expertise and industry background.
Free 'taster' sessions are available in London and in Milton Keynes –
These sessions provide an insight into the value of NLP. Details are
available at www.ppimk.com
PPI publish a monthly newsletter, which can also be accessed from
www.ppimk.com. It is an international publication covering news items,
NLP and development opportunities.
The company operates under the strapline: 'The Business NLP provider of
choice'.
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